Wellav provides not only cost-effective and reliable products but also tailor-made professional technical supports for our customers.
Wellav offers comprehensive Service Level Agreements (SLAs) to satisfy our customers’ needs.
You can download detailed datasheets of our products to help you decide.
Wellav offers introductory videos to help our customers better understand our company and products.
24X7 fast response services via e-mail/telephone;
Technical consulting and system integration advice;
Remote diagnosis/system configuration (via Internet);
On-site system installation, set up, training and problem solving;
Hardware repair, replacement and RMA services
Software and firmware upgrade;
Wellav offers Service Level Agreements (SLAs) to our customers to satisfy their needs. Generally, Wellav’s SLAs include:
Wellav offers a 12-month warranty on all products. As long as their products are under warranty, customers can enjoy completely free services including software upgrade, dedicated technical support, defect hardware repair or return.
When the 12-month warranty expires, customers can extend the warranty by another 6, 12, 18, 24 months. This way, they can resume their privilages.
Even if an end-of-sale or end-of-life product’s warranty runs out, customers are still able to enjoy Wellav’s professional support with a resonable amount of fee. Please contact your dedicated service representitive for more information.