Customer Support

Services Agreement

Wellav offers Service Level Agreements (SLAs) to our customers to satisfy their needs. Generally, Wellav’s SLAs include:




Standard Warranty



Wellav offers a 12-month warranty on all products. As long as their products are under warranty, customers can enjoy completely free services including software upgrade, dedicated technical support, defect hardware repair or return.

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Extended Warranty


When the 12-month warranty expires, customers can extend the warranty by another 6, 12, 18, 24 months. This way, they can resume their privilages.



Paid Services



Even if an end-of-sale or end-of-life product’s warranty runs out, customers are still able to enjoy Wellav’s professional support with a resonable amount of fee. Please contact your dedicated service representitive for more information.

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